Nobody but you needs to know.
From the courier label to the billing line, every step is considered.
The outer mailer
Plain, unmarked, no logos. A paper-based USPS mailer with a courier label — that is it. It looks like every other parcel on the doorstep.
Sustainable shipping
USPS Ground Advantage with paper-based mailers, recycled content, and lower-carbon delivery routes. No plastic poly bags, no glossy laminate, nothing to throw away.
The billing line
Your card statement reads LT WELLNESS. Nothing about the contents is shown — not the product names, not the category. Just the company name.
The despatch
Shipped via USPS from Austin and Colorado. Tracking emails come from us, by name only — no preview images, no product names in the subject line.
Returns & refusals
For health and hygiene, opened intimate items cannot be returned. We accept returns only on (1) unopened items in original packaging or (2) deliveries refused and returned to sender. Manufacturer defects are always covered — email us with your order number.